![]() So something is wrong with whatever you tried at that point. If you start from the rescue stick, the front led color should be green, not purple. Unless something has changed, my B3 is still under warranty. Guillaume at Rodeus has tried to forward my request to Excito support but I have not received any contact.Īs you can imagine I'm getting quite desperate to get some help. All the other emails get sent to Rodeus Technologies. On the 17 June 2015, I tried to reply again but received a permanent failure for the email address The email address seems to be working again although only one of my emails has appeared to get through to Excito Support. After a week I responded to the email as I had no update. I sent a support request to on the 28th of May 2015 and received a ticket number 199. I always manually logged in when required. I do have an SSH enabled user configured but I never set up the private/public keys. "Server's host key did not match signature applied." ![]() When I try to SSH to the B3 using putty I receive the following error: I have even tried re-installing using the instructions in the link below but the led remains green for hours and doesn't appear to be doing anything. I have tried to boot using the rescue/install USB disk I purchased with the server (which I have previously used to reset my password, so I know it works) however the led remains pink/purple. ![]() When I power on the hardware, the LED is purple and never changes. ![]() I decided to reboot the B3 by holding down the on/off button but it never came back up. ![]() About 2 months ago I was unable to log into the web interface. I purchased a B3 back in October of 2012 (Order number 10066598). I would really like some help as soon as possible as functioning without a server is incredibly difficult.) I am reposting this message as it appears to have been lost during the forum migration. (FYI this issue has been ongoing, I suspect that due to all the activity going on that support has taken a back seat. ![]()
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